tjstreasures web store FAQ section

Insurance through the USPS is an option for every purchase (unless fragile it is included). We strongly advise everyone to use this option if your purchase is valued over $25.00. We are NOT responsible for any lost or damaged items, due to shipping, and we do NOT make any profit on insurance charges. DAMAGE DURING SHIPPING If an item is damaged during shipping PLEASE notify us by email with pictures attached within 48 hours of delivery. We may replace the item (when one is available) or give full refund less original shipping and insurance cost as soon as USPS approves the claim. You will be required to take the item to your local Post Office as they require the item to complete the claim process. * Estimated delivery dates - include seller's handling time, and will depend on shipping service selected and receipt of cleared payment. Delivery times may vary, especially during peak periods. Average delivery time is 2-5 days from date of payment. Domestic handling time Estimated sales tax : Will usually ship within 2 business days of receiving cleared payment. Seller charges sales tax for items shipped to: IA (7%). Return policy Item must be pre-approved for return within 3 days. Refund will be given as store credit, with a replacement item, or a full refund at the discretion of TJ's Treasures. We guarantee our items to be in the condition described in the original posting. Items deamed "Fragile" will be insured against damage during shipping and will be figured into the original shipping charge. If your item doesn't arrive or arrives broken, we will do everything in our power to make things right, up to and including a complete refund. The buyer is responsible for return shipping costs.

Estimated delivery - includes seller's handling time, and will depend on shipping service selected and receipt of cleared payment. Delivery times may vary, especially during peak periods. Average delivery time is 2-5 days from date of payment. Domestic handling time Estimated sales tax : Will usually ship within 2 business days of receiving cleared payment. Seller charges sales tax for items shipped to: IA (7%). Return policy Item must be pre-approved for return within 3 days. Refund will be given as store credit, with a replacement item, or a full refund at the discretion of TJ's Treasures. We guarantee our items to be in the condition described in the original posting. Items deamed "Fragile" will be insured against damage during shipping and will be figured into the original shipping charge. If your item doesn't arrive or arrives broken, we will do everything in our power to make things right, up to and including a complete refund. The buyer is responsible for return shipping costs.

Seller charges sales tax for items shipped to: IA (7%). Return policy Item must be pre-approved for return within 3 days. Refund will be given as store credit, with a replacement item, or a full refund at the discretion of TJ's Treasures. We guarantee our items to be in the condition described in the original posting. Items deamed "Fragile" will be insured against damage during shipping and will be figured into the original shipping charge. If your item doesn't arrive or arrives broken, we will do everything in our power to make things right, up to and including a complete refund. The buyer is responsible for return shipping costs.

Return policy Item must be pre-approved for return within 3 days. Email us for approval at [email protected] Refund will be given as store credit, with a replacement item, or a full refund at the discretion of TJ's Treasures. We guarantee our items to be in the condition described in the original posting. Items deamed "Fragile" will be insured against damage during shipping and will be figured into the original shipping charge. If your item doesn't arrive or arrives broken, we will do everything in our power to make things right, up to and including a complete refund. The buyer is responsible for return shipping costs.

The buyer (you) are responsible for return shipping costs.

We guarantee our items to be in the condition described in the original posting. If your item doesn't arrive or arrives broken, we will do everything in our power to make things right, up to and including a complete refund. The buyer is responsible for return shipping costs. Items made of glass, pottery & ceramics have characteristics that occur from the manufacturing process. Please e-mail us before bidding or buying with questions or concerns. We make every effort to describe items accurately. All sales are "AS IS" and sometimes used so… PLEASE LOOK AT THE PHOTOS, READ THE DESCRIPTION & ASK QUESTIONS. Describing previously owned antiques & collectibles is often difficult because condition is subjective. We are not experts in all lines of collectibles but we are more than happy to address any questions or concerns you may have or send additional photos. What you see in the photos is what you will be getting unless specifically noted in the description. We are dedicated to making your buying experience as smooth and satisfactory as possible. We would appreciate it if you communicate with us through email: [email protected].

Payment method Preferred / Accepted PayPal Pay on pickup Accepted (email us to comunicate this preference) Seller charges sales tax for items shipped to: IA (7%). We would appreciate it if you communicate with us through email: [email protected].

Items made of glass, pottery & ceramics have characteristics that occur from the manufacturing process. Please e-mail us before bidding or buying with questions or concerns. We make every effort to describe items accurately. All sales are "AS IS" and sometimes used so… PLEASE LOOK AT THE PHOTOS, READ THE DESCRIPTION & ASK QUESTIONS. Describing previously owned antiques & collectibles is often difficult because condition is subjective. We are not experts in all lines of collectibles but we are more than happy to address any questions or concerns you may have or send additional photos. What you see in the photos is what you will be getting unless specifically noted in the description. We are dedicated to making your buying experience as smooth and satisfactory as possible. We would appreciate it if you communicate with us through email: [email protected].